UX Product Lead / User Experience Lead

UX Product Lead / User Experience Lead

£71,121 per annum + public sector pension and other benefits

Hybrid with 3 days per week on-site mandatory in Central London

Join a leading public sector organisation as a Product Lead for User Experience, where you will play a pivotal role in transforming how critical enabling services are delivered. This position offers the opportunity to lead the UX product roadmap, focusing on delivering intuitive, user-centred solutions across Oracle Fusion Cloud Applications and other platforms. This is a unique opportunity to contribute to a mission of More Trust, Less Crime, and High Standards, directly supporting frontline services and contributing to significant organisational transformation.

Day-to-Day of the Role

Serve as the primary point of contact for UX stakeholders, ensuring clear communication and alignment on the UX product vision, priorities, and progress.

Engage with stakeholders and SMEs to assess needs, priorities, and resource implications.

Manage and support functional SMEs, ensuring high-quality delivery, capability development, and effective collaboration.

Align with peer Product Leads to ensure consistent approaches, shared standards, and cross-product alignment.

Make configuration changes within Oracle Fusion UX or guide SMEs/technical partners to implement them.

Support operational teams with testing cycles, release readiness, and change management activities.

Translate user needs and organisational priorities into actionable product features, using structured prioritisation, negotiation, and value-driven decision making.

Proactively identify opportunities to enhance customer and user experience across other lines of business.

Use evidence to identify trends and inform UX enhancements with meaningful business impact.

Maintain a strong understanding of the Oracle Fusion technology stack and related platforms.

Work closely with internal and external development teams to deliver UX enhancements.

Prepare and present UX proposals and technology recommendations to senior leadership.

Required Skills & Qualifications

5+ years of product management or functional experience, with at least 2 years focused on UX, employee experience, CRM, or portal solutions within SaaS environments.

Strong understanding of Oracle Fusion Cloud, including Journeys and Redwood UX.

Public sector experience is desirable, with experience in policing being advantageous.

Experience managing technology development or implementation projects.

Experience leading a small team of analysts or functional SMEs.

Strong understanding of public-sector shared services and related challenges.

Educated to a high level, with a strong understanding of SaaS-based UX products and cloud technologies.

Practical knowledge of end-to-end business processes relevant to Oracle UX (HR, Finance, Procurement, etc.).

Detailed knowledge of product lifecycle processes, including UX discovery, prototyping, testing, and change management.

Benefits

27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others.

In the first instance, please submit your CV.