User Researcher

User Researcher

6-Month contract - Inside IR35 - up to £580 per day

London based - hybrid working - 3 days a week onsite

Must have current and active SC Clearance

Government sector - Must have previous experience

Key Responsibilities

Plan, lead, and deliver user research for public service in Discovery,

Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights

Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps

Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions

Collaborate with cross functional teams - Service Designers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure solutions are insight driven.

Communicate findings to varied audiences-through visual artefacts, research reports, presentations, and stakeholder playbacks

Facilitate research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment

Conduct generative user research to gather insights about user needs and behaviours.