Training Coordinator

The Training Coordinator plays a key role in supporting the smooth delivery of training activities acorss the organisation. This role is primarily responsible for coordinating the end-to-end training booking process, ensuring all learning interventions are effectively scheduled, communicated and tracked to meet organisational needs.

Duties and responsibilities

Training Coordination & Administration

Coordinate the training booking process including scheduling meetings, face to face and online training, securing venues, and liaising with trainers

Manage the support inbox, ensuring all incoming queries are responded to promptly and professionally

Improve and refine coordination and administration processes

Prepare and distribute training materials and equipment

Venue planning to ensure suitability for training sessions

Send joining instructions to attendees

Maintain accurate training records and attendance lists

Create and issue certificates

Distribute post-training emails and collate feedback

Support the Operations Manager in planning, publishing, and promoting training programmes across social media platforms, website and marketing campaigns

Provide administrative support for ongoing development of training materials

Accurately record meeting minutes

Role model exemplary behaviour in terms of conduct, inclusivity, performance and credibility

Proactively reflects on personal practice to improve performance

Take responsibility for raising issues in relation to internal and external practice, performance and safeguarding concerns

Attend training courses

Maintain up-to-date knowledge and understanding in current developments in the fields of mental health, autism and learning disability

Stay up to date with relevant company policies and procedures

Travel as required to complete duties, such as site visits

Engage in market research to identify new opportunities, assessing competitor offerings, and proposing tailored approaches to existing courses to meet evolving demands

Explore new opportunities to raise awareness of programmes offered by Be Well Learning, including attending or exhibiting at events

Accessibility Management

The Training Coordinator will understand the needs of individual learners prior to the training. Report reasonable adjustments requested and support their implementation

Develop easy-read documents

System and Data Management

Maintain accurate and up-to-date training databases and filing systems

Ensure the cleanliness and organisation of the team OneDrive area

Handle all client, learner, and organisational data in strict confidence, ensuring compliance with data protection regulations and organisational policies

Create regular reports on training activity, attendance rates and feedback

Archive and destroy records in line with data protection policies and contractual obligations

Support with internal and external audits

Office & Resource Management

Ensure sufficient stationery supplies

Monitor stock levels

Ensure the office is well-maintained and meeting spaces are prepared for meetings

Relationship Management

The training coordinator will act as a professional and positive representative of Be Well Learning

Build and maintain strong relationships with key stakeholders, across health, social care, commercial, public, and third sectors

Develop and maintain effective working relationships with the team to promote a unified approach to the Be Well’s training offer

Support clients with ‘skills gap analysis’ which shape future training programmes offered by Be Well Learning

Provide administration and IT support for the wider team for training programmes delivered

You will at all times provide an environment that is conducive to a positive work culture

Experience and qualifications

Qualifications

Essential

Level 3 qualification in Learning and Development, Business Administration (or equivalent), or equivalent experience

GCSE English and Maths at grade C or equivalent

Experience, skills and knowledge

Essential

Experience working in learning and development, training coordination, work-based learning, or a related field

Understanding of types of professional development programmes (CPD, training courses, etc.)

Experience working with data/database management

Experience supporting external client relationships

Experience supporting the delivery of projects, including monitoring progress, coordinating resources, and managing timelines

Experience of handling multiple priorities and deadlines

Experience in using communications methods such as email, telephone and Microsoft Teams

Proficiency with Microsoft Office 365 software

Strong communication, organisational, and stakeholder management skills, with the ability to manage competing priorities and work effectively in a collaborative environment

Proactive, adaptable, and committed to continuous learning and improvement

High level of attention to detail

Ability to work efficiently and calmly when under pressure

An ability to work autonomously and make effective and timely decisions

Desirable

Experience working in a health of social care setting

Experience creating accessible materials

Ability to use, edit and upload to social media platforms

Familiarity with email marketing tools and content management systems

Experience in taking minutes/writing reports

Experience with supporting event management

Benefits

25 days annual leave plus bank holidays

Annual Christmas and New Year shutdown

Paid day off on your birthday

NEST workplace pension scheme

Full induction and onboarding programme

Funded professional development and training opportunities

Performance Development Reviews focused on learning and career progression

Line managers trained in Mental Health First Aid

Supportive, inclusive, and values-driven workplace culture

Opportunity to make a genuine difference in the fields of mental health, learning disability, and autism

Company culture

Join a purpose-driven team reducing health inequalities through training. Enjoy a supportive culture, professional development, and the chance to make a real difference.