About The Role Customer Lifecycle Telesales Account Manager phs Direct/Mayflower | Tamworth Full Time, Permanent | 37.5 hours a week Salary: £28,080.00 per annum, OTE £41,080.00
We're looking for a customer-focused and commercially minded Customer Lifecycle Telesales Account Manager to join our team at phs Direct in Tamworth.
In this role, you'll manage the customer journey from onboarding through to retention and growth, building strong relationships, delivering exceptional service, and identifying opportunities to increase revenue.
Key Responsibilities
Deliver a smooth and engaging onboarding experience for new customers.
Develop and grow existing customer accounts through upselling and cross-selling.
Build trusted relationships and maintain regular customer contact.
Re-engage lapsed customers and win back business.
Manage customer data, opportunities, and activity within Salesforce CRM.
Achieve sales, retention, quality, and service KPIs.
Work collaboratively with Sales, Operations, and Customer Service teams to ensure excellent customer outcomes.
What We're Looking For
Experience in telesales, account management, customer retention, or business development.
Proven track record of achieving sales and revenue targets.
Strong communication, relationship-building, and negotiation skills.
Experience using CRM systems, ideally Salesforce.
Self-motivated, organised, and customer-focused with a commercial mindset.
What You'll Receive
A competitive salary £28,080.00, OTE £41,080.00
Full-time permanent contract (37.5 hours a week)
Accredited ILM training and development opportunities
Career progression pathways
phs Perks employee discount scheme
Company pension
Online GP service
Wellbeing support helpline
Free onsite parking
Holiday Buy & Sell Scheme
Why Join phs Direct? This is an excellent opportunity to manage the full customer lifecycle, helping customers succeed while directly contributing to business growth. You'll be part of a supportive team where your achievements are recognised and your development is encouraged.
Apply today and take the next step in your sales and customer relationship management career.
phs Group is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
