Technology Services Lead- London

About The Role FDM is a global business and technology consultancy seeking a Technology Services Lead to work for our client within the banking sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking an experienced Technology Services Lead to join our London-based Application Production Services Engineering team within our Electronic Trading environment. You'll play a key role in supporting the stability, availability and performance of low-latency Equities trading platforms, working closely with traders, developers, infrastructure teams and operations. Whilst this is not a people management role, you'll act as a deputy to the Team Lead, providing leadership during incidents, driving service improvements and helping to shape operational best practice across the team.

This role would suit someone who thrives in a fast-paced trading environment, enjoys solving complex technical problems and is passionate about delivering operational excellence within financial markets technology.

Responsibilities

Take end-to-end ownership of production services, leading incident response, triage, recovery and stakeholder communication through to resolution.

Partner closely with traders, front-office users and operations teams, managing production issues and providing clear, timely updates during critical events.

Act as a senior point of escalation within a team of 10 engineers and deputise for the Team Lead when required.

Identify, assess and mitigate risks across applications, infrastructure and operational processes to improve platform stability and resilience.

Maintain rigorous change management practices, particularly during market hours and high-impact trading events.

Lead root cause investigations and drive the permanent resolution of recurring issues and technical debt.

Deliver measurable service improvements that reduce incidents and improve platform performance and availability.

Champion automation, monitoring and tooling enhancements to increase operational efficiency and observability.

Collaborate with global technology teams, sharing knowledge, mentoring less experienced engineers and contributing to wider engineering initiatives.

About You We're looking for a technically strong and proactive production support professional with a proven track record supporting business-critical trading systems.

Experience

Experience working within UNIX/Linux environments.

Scripting and automation experience using Python and/or Shell.

Strong knowledge of monitoring and observability tools such as Dynatrace, Splunk, Cribl or Netcool.

Solid understanding of incident, problem and change management processes.

Excellent analytical and troubleshooting skills.

Strong stakeholder management and communication skills.

Experience leading major incident bridges and coordinating technical teams during high-pressure situations.

Demonstrable ability to take ownership, influence outcomes and drive operational improvements.

Experience supporting traders and front-office stakeholders in a trading environment.

Previous experience within Equities trading or wider financial markets technology.

Desirable Experience

Knowledge of FIX protocol and electronic trading platforms.

Understanding of networking concepts and connectivity troubleshooting.

Experience supporting OMS platforms and market-leading vendor technologies including Fidessa, Ullink or TT.

Familiarity with exchange connectivity and market data platforms such as Reuters, Bloomberg or Exegy.