Technical Support Engineer (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a Technical Support Engineer on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.

We are looking for a Technical Support Engineer who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a technical troubleshooting background, be comfortable collaborating in a fast-paced and often ambiguous environment, and demonstrate leadership, technical competence, and a passion for quality.

This role will be a full time position, contracted working schedule is Saturday to Wednesday based from our London, UK hub

What you’ll do at Figma

Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs

Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems

Contribute to social support efforts by engaging with customers and users on social media and community platforms

Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communi