Technical Support Engineer 2, Premier - EMEA

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform

Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment

Reproduce issues and dive into the 600+ integrations that Datadog works with

Build out documentation and knowledge based articles for a variety of technology

Drive product conversations based on needs and problems learned during client interactions

Participate in routine health check meetings with Premier Customers

Work from a Datadog office 3 - 5 days per week

Who You Are

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)

A tinkerer with some programming experience and a basic knowledge of Linux

Self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric approach

A decision maker but know