MongoDB
Dublin, Ireland
Full-time
about 1 hour ago
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical expe…
As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
This is a field-based role covering customers around Yorkshire.
Perform Installation, Commissioning, Service and Repair of our equipment
Perform training, both internally and externally where needed
Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
Actively promote M-I service products to our customers
Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
Build strong relationships with our customers by delivering first class customer service
Attend technical training to continuously develop product knowledge and skills
Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
Full UK Driving License
Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
Proficient in managing multiple tasks simultaneously without compromising quality
Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Location: Bradford/Leeds
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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