Technical Sales Advisor - Heating Products

Technical Sales Advisor - Heating Products

Salary £25,000 to £34,000 basic + benefits (depending on experience)

Home Based – must live in Yorkshire (for occasional meetings and training)

Monday to Friday, between the hours of 9:00am to 5:30pm

About the Company

Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use.

Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.

The Role

This role would suit someone with a background in heating, plumbing, renewables or technical product sales support (for example a heating engineer, or someone who has supported customers with technical products).

This is a product-focused role, supporting customers purchasing physical heating and wellness products – not IT or software support.

You will be advising customers on product suitability, specifications and basic setup, as well as supporting the sales process from enquiry through to order completion.

Key Responsibilities

Managing incoming customer enquiries via phone and email

Advising customers on product suitability, specifications and basic setup

Promoting and selling the company’s range of heating and wellness products

Identifying the right products for customer needs and upselling where appropriate

Processing customer orders accurately

Maintaining CRM systems and managing sales pipelines

Supporting general sales administration

Assisting with improving and optimising product ranges online

Adding and maintaining products on the website (Magento), including descriptions, images and pricing

Liaising with warehouses and shipping providers to manage deliveries, including international shipments

Checking supplier invoices and identifying discrepancies

Managing stock levels and placing orders with manufacturers

Monitoring competitor pricing and market trends

Supporting website content including blogs and product information

About You

Experience in a technical sales support, internal sales or product advisory role

Background in heating, plumbing, renewables or similar technical products (preferred)

Experience supporting customers purchasing physical products rather than services

Confident advising on product specifications and suitability

Strong customer service and communication skills

Organised, proactive and able to work independently

Comfortable working in a home-based environment

High attention to detail and strong administrative skills

Good level of numeracy and written English

Confident using Microsoft Outlook and Excel

Experience with CRM/ERP systems

Experience managing website content (Magento or similar platforms desirable)

Additional Requirements

Dedicated home office space with reliable broadband and minimal background noise

Previous experience working from home is advantageous

A stable work history, with the majority of roles lasting 2+ years

Screening Questions

Please ensure your CV demonstrates

Longevity in previous roles (typically 2+ years)

Experience working from home

Use of CRM systems and managing sales pipelines

Experience adding products to websites and managing product listings

Understanding of pricing and margins

Experience optimising product ranges online

Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks)

Proficiency in Microsoft Outlook and Excel

Additional Information

Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements.

This role has previously been advertised. Please do not reapply if you have already been considered.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.