Technical Consultant, D365

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE

Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You'll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.

You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer's needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams' roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.

You will define the customer's financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp's technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.

This role is specifically focused on Enterprise and Strategic Enterprise customers running Microsoft Dynamics 365, supporting large, complex organizations with multi-entity environments, advanced ERP integrations, and highly customized financial workflows.

WHAT YOU'LL DO

- Serve as the primary Technical Consultant for Enterprise and Strategic Enterprise accounts running Microsoft Dynamics 365, supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments

- Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding D365 integration, configuration, and system design

- Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving D365 Finance & Operations, HRIS, and API integrations

- Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success

- Work with customers to problem-solve technical hurdles and propose effective product implementations with a deep understanding of D365 integration and configuration options

- Participate in technical discovery to understand customer D365 environments and workflows, and recommend best-fit Ramp architecture including when and how to use Ramp's API

- Be a subject matter expert across Microsoft Dynamics 365 and Ramp's accounting integration capabilities, partnering with Sales, Product and partners to advocate for integration development aligned with customer needs

- Troubleshoot D365 integration blockers and guide customers through complex configuration decisions

- Contribute to internal documentation and tooling that scales Ramp's abi