Technical Author

RR17 - Technical Author

Location: Hybrid/office in Bristol

Salary: £40,000 – £45,000 DOE

Overview

First Military Recruitment are currently seeking a Technical Author on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities

Develop comprehensive documentation that meets our internal standards.

Obtain a deep understanding of our products and services to translate complex product information into simple, polished, and engaging content.

Write user-friendly content that meets the needs of the target audience including sales, technical and operations.

Develop and maintain databases of appropriate reference materials, including research, usability tests, and design specifications.

Evaluate current content and develop innovative approaches for improvement.

Research, outline, write, and edit new and existing content, working closely with various departments (Sales, Technology and Operations) to understand project requirements.

Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.

Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.

Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.

Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Skills and Qualifications

Technical writer proven experience ideally including software development

Experience writing documentation and procedural materials for multiple audiences

Experience working with technology to improve user experience: design, UI, and help refine content and create visuals and flow diagrams

Proven ability to quickly learn and understand complex software

Firm understanding of the systems development life cycle.

Benefits

Pension 8% company contribution.

Insurance; Income Protection, Life, Medical and Dental (on completion of probationary period).

28 days holiday per annum plus Bank holidays.

Travel opportunities; Norway, Singapore.