Affirm
Remote US
Full-time
Remote
about 2 hours ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidd…
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you'll do
Responsibilities
Provide a Gold Standard Experience to your assigned accounts' key stakeholders
Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
Foster long-term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
Lead user-facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long-term solutions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. I
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Stripe's culture is characterized by high standards, urgency, and a fast-paced environment, with a strong emphasis on user focus and meticulous craft. The company fosters deep, multifunctional collaboration and a writing-first approach to knowledge sharing. While employees generally appreciate the leadership and team quality, some reviews indicate challenges related to work-life balance due to the demanding nature of the work.
Perks
Salary range: £84,400 – £126,600 (Stripe Official Job Posting, May 2026)
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