Technical Account Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Responsibilities

Provide a Gold Standard Experience to your assigned accounts’ key stakeholders

Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

Foster long term user relationships that grow loyalty to Stripe and Stripe products

Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion

Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe

Lead user facing meetings both in person and through video chat

Collaborate on the continued design of this support offering

Create user-facing content for long term solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet