Team Manager

An award-winning professional services firm is recruiting for a permanent Team Manager to join its new Complaints Operation and become part of the wider team.

Staring mid July, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.

As a Team Manager you will

Work with a global, market-leading client within the Motor Finance sector

Lead and motivate your team of Telephony and Complaint Administration Handlers

Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times

Produce Management Information reporting to analyse your team’s performance

About You We’re keen to speak with candidates who have proven experience managing Inbound Telephony within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate

Previous team management experience within Financial Services

Strong experience of managing Inbound Telephony

A passion for coaching and developing your team

A strong understanding of the industry and FCA regulations

Management Information reporting and utilising data for performance management, including call adherence and service level agreements

Ability to use Excel for reporting and data analysis

Ability to support and drive change to processes and working practices

Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence

A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes

A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Benefits Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.

We offer our permanent employees

The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day

Hybrid working from our modern Leeds city centre office following your initial training period onsite

Investment in training and development to support your career aspirations

Pension scheme

33 Days annual holiday allowance (inclusive of Bank Holidays)

Employee Discounts and Cashback Schemes

Discounted Parking and local gym memberships

Onsite refreshments provided

If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.

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