Team Lead Partner Operations, Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our mission is to bring joy, simplicity, and earnings to neighborhoods — and our restaurant partners are at the heart of this mission. In Germany, our Partner Operations team plays a critical role in supporting thousands of restaurants by ensuring smooth and reliable day-to-day operations.

We are now hiring a Team Lead for Partner Operations. This is a hands-on leadership role where you’ll guide a team of specialists in resolving incoming support requests efficiently and professionally, helping us scale operational excellence across Germany.

What you’ll be doing

As Team Lead for Partner Operations, you'll be responsible for running one of the most critical support functions at Wolt. You will lead a team that handles hundreds of incoming tickets each week, ensuring restaurant partners get fast, high-quality assistance. Your focus will be on operational efficiency, team development, and improving the experience for both merchants and internal stakeholders.

Day-to-day in this role you’ll

Lead and develop a team of 6 Partner Operations Associates handling high-volume support tickets from restaurant partners.

Monitor team performance and KPIs, ensuring SLAs and quality standards are met.

Own scheduling, prioritization, and task management acro