Team lead - CDD Risk, Customer Onboarding

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The role

We are looking for a CDD Direct Customer Onboarding Team Lead to join our Customer Due Diligence (CDD) department as part of our regional growth. You will be based in Amsterdam working closely with Sales, Account Management, Compliance and Product

In this role you will be responsible for reviewing potential and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimisation and automation.

Our highly motivated and ambitious CDD team is in need of an excellent people manager to drive initiatives and improvements; the team is extremely focused on speed and quality, as well as customer experience. You will be part of a global team working with regional counterparts.

What you’ll do

Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.

Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.

Manage individual and team performance through 1:1s, coaching, and reviews, sup