Team Lead AML Operations

About the team

Our AML Operations team sits at the heart of SumUp's compliance function, responsible for keeping our platform safe, trustworthy, and fully aligned with regulatory requirements across the EU. The team handles transaction monitoring, PEP and sanctions screening, and law enforcement requests — work that directly protects millions of small businesses and their customers. As Team Lead, you'll step into a critical role managing a team of 11 investigators and analysts, ensuring they're supported, high-performing, and operating to the highest compliance standards — all while helping shape how the team evolves as automation is introduced into day-to-day operations.

What you'll do

Lead and manage a team of AML Operations investigators and analysts, setting clear performance targets, conducting reviews, and building meaningful development paths for each team member.

Manage the incoming case pipeline, ensuring cases are prioritized correctly and processed within required timeframes across transaction monitoring, PEP/sanctions screening, and law enforcement requests.

Work closely with Compliance and AML teams to ensure all operations align with current regulatory requirements and escalate issues where necessary.

Identify process gaps and inefficiencies, and take the initiative to drive improvements that increase team output and quality.

Own the team's training programs, keeping content current with regulatory changes and company policy updates.

Monitor and report on the effectiveness of AML/KYC controls, providing clear insight to key stakeholders.

You'll be great for this role if…

Solid experience in KYC/AML within a financial institution, with a strong understanding of regulatory requirements and compliance frameworks.

Proven track record of managing and coaching a team, including performance management and supporting individual development.

Experience handling case pipeline management, with the ability to prioritize work and build structured plan