Team Lead Account Manager - English

Team Lead Account Manager At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment. You’ll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution. This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy. What you’ll do: Team leadership and coaching Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices Hold regular 1:1s with team members focused on performance, development and engagement Commercial performance management Drive team performance against net revenue growth, retention and upselling KPIs Monitor portfolio performance and identify opportunities to improve merchant engagement Implement structured engagement cadences prioritizing merchants at