Support Associate Serbia (Full-time - Remote work)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! We are looking for Support Associates (fully remote) to join our Support team!

What you'll be doing

Supporting our customers, courier partners and venues in different countries, via live chat and phone

Ensuring that the delivery operations run smoothly

Developing our support function together with the support team as well as other teams within Wolt

Must haves

A strong and reliable internet connection and a suitable remote working environment without distractions

This is a fully remote position, but all work must be performed from Serbia only

Candidates must also be available to fully participate in the training and onboarding process

Qualifications

You are based in Serbia

You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset

You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment

Availability to work 5 days per week across different shift types (morning, evening, weekend) is required, as we operate 24/7

You are fluent/native in Serbian language and you have a full proficiency in Engl