Support Associate Night-Worker (Remote)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We're on the lookout for full-time (40 hrs/week) Support Associates who speak English fluently, and is interested in working exclusively during the night, to join our amazing Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.

What you’ll be doing

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

Day-to-day in this role, you’ll

Handle customer, courier, and merchant inquiries through live chat, phone, and email support

Resolve escalations, operational issues, and time-sensitive cases quickly and professionally

Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs

Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice

Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines

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