Support Analyst

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

A fantastic opportunity to join a Bristol-based IT/Telematics specialist business as an IT First Line Support Technician.

The successful candidate must have a customer-facing approach and experience supporting end users. You will have the support of other technical team members, and you will be readily available to answer phone calls, emails and web portal requests.

You will ensure that the customers received the highest level of support and work closely with escalation engineers to help resolve more complex issues. We will equip you with everything you need to know to support IT users and you will develop further skills through both technical training and hands-on, real-world experience.

Key Responsibilities

Investigate clients’ issues and provide solutions/workaround to the satisfaction of the customer.

Logging and allocating day to day tickets and escalating engineers.

Solving problems

The successful candidate will need to demonstrate

Be familiar with a structured, fast-paced and professional working environment

Have excellent communication skills

Be methodical, well organised and display an appropriate level of confidentiality

Be reliable, resilient, flexible and demonstrate an ability to work well in a busy environment

Someone who like challenges and self-motivated

Experience in customer support or related experience.

Skills, Knowledge and Experience

Knowledge of Windows operating systems

Full driving licence

Benefits

Casual dress

On-site parking

Schedule

8-hour shift

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.