Strategy & Operations Manager - Intelligent Ops Platforms

About the opportunity We are seeking an exceptional "builder-strategist" to join N26 as the Business Segment Lead for Intelligent Ops Platforms (IOP). This high-impact opportunity is designed for a leader who can navigate complex technical landscapes to deliver measurable efficiency and scale. Do you have experience with integrating GenAI/LLMs and automation to define an AI-first operating model and drive measurable efficiency? Do you thrive on complex data analysis defining key performance indicators (KPIs), and developing compelling business cases to justify strategy investments? Do you enjoy complex project management, driving cross-functional alignment, and mastering stakeholder management across Product, Tech, Operations, and Executive team? In this role, you will: Strategy & AI Acceleration: Define and execute the IOP vision with Product & Tech, integrating GenAI/LLMs into operations to drive efficiency. Platform Governance & Strategy: Lead the prioritization and business case development for our internal Ops Platform ecosystem, ensuring technology investments align with N26’s goals. Establish and run governance structures for timely roadmap decisions. Cross-Functional Leadership & Execution: Partner with Engineering, Product, and Ops to accelerate automated workflow delivery. Support translating strategy into high-impact initiatives with clear goals, ownership, and milestones, ensuring successful delivery. Operational Excellence & Performance Tracking: Design, optimize, and build scalable process frameworks and KPIs. Define the right metrics, using data for insights and recommendations to track progress, manage risks, and connect Ops platform strategy to efficiency and scale outcomes. High-Stakes Problem Solving: Tackle the company’s most complex operational bottlenecks, using real-time data to pivot strategy. Own select complex platform projects end-to-end, combining analytical, financial, and business perspectives for transformative operational im