Strategy & Operations Manager – Emerging Fraud & Abuse

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

About the Role

Hybrid (3 days per week in the London office required)

Individual contributor role

Fraud is constantly evolving. As our business grows, so do the ways bad actors seek to exploit our products, promotions, and operations.

As the Senior Strategy & Operations Manager for Emerging Fraud & Abuse, you'll lead the discovery, investigation, and mitigation of new and evolving abuse vectors across our platform. Your mission is to identify risks before they become systemic, working across Product, Engineering, Data Science, Operations, Legal, and Policy to design scalable solutions that protect our customers, partners, and business.

This isn't a role focused on running existing fraud programmes. It's about identifying what's next.

You'll combine deep analytical thinking with strategic problem solving to uncover emerging threats, quantify business impact, influence product strategy, and build new controls that keep us ahead of increasingly sophisticated fraudsters.

If you enjoy solving ambiguous problems, following the data, and building solutions where no playbook exists, we'd love to hear from you.

What You'll Do

Identify Emerging Abuse

Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes.

Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies.

Continuously scan for evolving risks, whether driven by organised fraud, policy loopholes, technological change, or new product launches.

Build the Strategy

Define the roadmap for emerging fraud prevention across the business.

Prioritise risks based on customer im