Strategy & Operations Manager, CEO Office

At SumUp, we are motivated by the purpose of leveling the playing field for small businesses. We empower small business owners by creating simple and affordable tools to manage payments, finance and customer relationships. We are a passionate team that thrives on human connection, autonomy and the desire to constantly learn, guided by our values ‘Founder’s Mentality’, ‘Team First’ and ‘We Care’. We want to build an enduring organization that is people-positive, disciplined and that constantly innovates from within. Agility is the essence of an enduring organization and we strive to create an organization that fosters it.

As we continue to scale and execution becomes more complex, we’re hiring a Strategy & Operations Manager to join the CEO Office and strengthen how we translate strategy into execution through clear priorities, decision cadences, and decision-useful performance visibility. This role is not a project manager / PMO / delivery lead / sprint owner role. You will work across senior stakeholders without direct authority, building trust quickly and driving clarity and action in a complex, high-ambiguity environment.

What you’ll do

Run and continuously improve core performance and execution rhythms (e.g., QBRs, priority check-ins, executive scorecards, weekly/monthly reviews), ensuring forums result in clear decisions, actions, owners, and follow-ups

Build simple, reliable performance visibility (KPIs, dashboards, leading/lagging indicators, OKR/initiative tracking) so leaders can spot risks early and manage the business with clarity

Strengthen execution mechanics across cross-functional work by surfacing ownership gaps, clarifying dependencies, and helping teams align ambition with capacity

Partner across functions (CEO Office, Product, Engineering, Design, Finance/FP&A/RevOps, People, GTM) to unblock progress and influence decisions through clear narratives, data, and accountable follow-through

Raise the bar for operating excellence by creating tem