Intercom
Dublin, Ireland
Full-time
1 day ago
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
About the opportunity
We are seeking a highly driven Strategy & Operations Associate for our Grow & Engage domain, specifically focusing on the Customer Identity team. This role requires strong alignment across our internal Risk, MLRO and LYC Operations teams.
You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results.In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving customer value and business growth across our core revenue lines.
Own and refine segment strategy, enabling data-driven trade-offs across Engagement and Subscriptions.
Act as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes.
Drive KPI discipline, leading regular performance reviews and ensuring progress against core company targets.
Identify and prioritize growth opportunities, proactively assessing performance and uncovering areas for innovation and efficiency.
Build robust business cases, evaluating ROI and guiding investment toward the highest-impact initiatives.
Lead and coordinate cross-functional initiatives end-to-end, ensuring strong project management, clear ownership, timely delivery, and continuous optimization.
Monitor performance and optimize outcomes, including product KPIs, unit economics, and external partner delivery against SLAs.
Act as the central connector across teams and partners, aligning stakeholders (Product, Tech, Data, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics.
Minimum of 3 years, preferably in fintech, banking, consulting, or B2C startup environments working with some of these topics: growth, funnel optimization, subscription models, customer engagement, product-led growth.
Bachelor’s degree in Finance,
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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