Strategy and Operations Manager, Executive Programs

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: San Francisco, CA

What you'll do

Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution. This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities.

You will structure ambiguous opportunities, develop recommendations, align stakeholders, and move initiatives from concept through execution. You will also build the processes, tools, and operating rhythms needed to scale successful programs.

Based in our San Francisco headquarters, this is a highly visible individual contributor role that works with Cloudflare executives, customers, external partners, and teams across Sales, Customer Success, Product, Marketing, Finance, Legal, Workplace, and IT.

Responsibilities will include

Executive Briefing and Event Programs

Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States, and other visitors. Promote and evangelize the EBC brand & value proposition within the region.

Own the end-to-end planning and delivery of strategic Executive Briefings, aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes.

Maintain accurate program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions.

Deliver best-in-class executive experiences through hands-on coordination of registration, room setup, catering, gifting, surveys, and other briefing requirements.

Own relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spend against budget.

Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest experience, resolve issues, and improve the broader office experience.

Develop reusable templates, training, playbooks, and personalized briefing materials that improve program quality and scalability.

Use feedback, program data, and stakeholder input to identify opportunities and lead improvements to the EBC operating model.

Define and report monthly success metrics, customer insights, program performance, and recommendat