Staff User Researcher, Wealth

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

London/Cardiff/UK Remote | 💰£103,000-£140,000 + Incentive Awards tied to your performance + Benefits ✨

At Monzo, we’re on a mission to make money work for everyone. The Wealth Collective is at the heart of this. We aren’t just building features; we’re helping people navigate the most complex and high-stakes parts of their financial lives.

We are looking for a hybrid leader: a world-class mixed-methods practitioner who can navigate the knotty challenges of a new financial landscape while providing supportive, transparent line management for a high-performing researcher.

Our User Research team⭐

We are currently a team of more than 30 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research.

🔑You’ll play a key role by...

Having a demonstrable and significant positive impact on customer outcomes across the Monzo experience, both directly and indirectly.

Having a tangible influence on Monzo's north star metrics and commercial outcomes.

Prioritising the biggest opportunities for impact, and helping others do the same.

Identifying the most important research questions for Monzo, flexing your focus between teams or domains in the company to do so

Choosing the right method, often pioneering new approaches to running complex research projects beyond your and the team's comfort zone, levelling up our capabilities as you go

Shaping projects and strategies that balance pace, quality and breadth of focus to have the most impact, delegating to others when appropriate.

Drawing on a range of data sources and working closely with cross-discipline leaders where needed to robustly answer the questions that are most important to Monzo

Communicating actionable user insights with such clarity that they are consistently used to define strategy across the organisation.

Partnering closely with leaders beyond your discipline, and modelling better ways of cross functional working which raises the bar for all

Translating your insights and Monzo's strategic direction into a clear and actionable plan for the teams you work with, helping us make progress towards our product vision.

🤩 We’d love to hear from you if…

You're passionate about making money work for everyone.

You ideally have experience of working in a product-led environment, as a high performing individual contributor.

You have a passion/interest for mentoring and coaching user researchers.

You proactively set the conditions for others to deliver in ambiguous or changing contexts, both within squads and across the organisation.

You solve systemic issues caused by complexity, making things better for those who come after you.

You're a visible role model for respectfully driving positive customer and business outcomes - even under challenging team circumstances.

You proactively and consistently find ways to raise the bar for your discipline and others, giving timely, respectful feedback when needed.

You role model resilience, and you help others