Staff Product Engineer, AI
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
As a Technical Product Manager, you will work closely with product managers, engineering teams, and technical field organizations to ensure the features we design and ship deliver outstanding user experiences.
Depending on your background, you will focus on one of two critical product areas:
OLTP Databases
You will help shape our transactional database capabilities to meet the performance, reliability, and scalability requirements of modern applications and AI agents.
Data Governance
You will help ensure data assets are governed effectively, enabling controlled access, compliance, and visibility across the organization. This includes enabling governed access for AI-driven use cases (e.g. agent-based access via MCP or similar technologies).
This role requires you to deeply understand both functional and non-functional requirements, such as performance, scalability, security, and compliance and how customers meet these requirements today. You will evaluate how these workloads are implemented on the Databricks Data Intelligence Platform and identify opportunities to improve the product experience.
You will act as a bridge between technical field teams and product and engineering. Insights from customer PoCs, benchmarks, and real-world implementations will directly inform product decisions. You will also help ensure that product improvements are clearly communicated back to the field.
The impact you will have
Identify and drive impactful product improvements in your domain of expertise
Define and run performance benchmarks (OLTP focus) or governance best practices and reference architectures (governance focus)
Shape and prioritize a meaningful product roadmap
Support go-to-market efforts and guide product adoption
For governance focus: define processes and mechanisms for how AI agents securely and compliantly access the Databricks Data Intelligence Platform
What we look for
5+ years of experience with a strong, hands-on technical background
Strong empat
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve ope…