Staff Product Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

We’re looking for a Staff Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

What will I be doing?

Be responsible for a significant product area or leading an important project.

Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.

Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.

Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.

Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.

Evaluate impact through quantitative and qualitative measures, both in beta and after full release.

Own and maintain the quality of your product area, ensuring every release delivers world-class software.

Collaborate with peers acr