Staff Machine Learning Scientist

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing?

Play an active role in hiring, mentoring and career development of other engineers

Raise the bar for technical standards, performance, reliability, and operational excellence

Identify areas where ML can create value for our customers

Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders

Conduct exploratory data analysis and research - Deeply understand the problem area

Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed

Perform offline evaluation to gather evidence an algorithm will work

Work with engineers to bring prototypes to production

Plan, measure & socialize learnings to inform iteration

Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need?

5-8 years applied ML experience

Previous background in a senior/staff role (data science, software development or academic)

Significant, demonstrated impact that your work has had on the product and/or the teams

Strong programming skills

Experience as the primary technical leader for a team

Strong communication skills, both within engineering teams and across disciplines.

Comfort with ambiguity

Typically have advanced education in ML or related field (e.g. MSc)

Scientific thinking skills

Bonus skills & attributes

Track record shipping ML products

PhD or other experience in a research environment

Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

Strong stats or math background

Visualization, data skills, SQL, matplotlib, etc.

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a gre