Staff Forward Deployed Engineer

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

Staff CX Forward Deployed Engineer

As a Staff Forward Deployed Engineer at GitLab, you will close the gap between what the GitLab platform and Duo Agent Platform can do and what strategic customers can activate today. Working alongside customers, GitLab account teams, and GitLab product and engineering teams as a consultative engineering partner, you will accelerate adoption in high-value environments while turning real customer challenges into reusable assets, architecture patterns, and product signals that scale beyond any single account.

This is a deeply technical, highly visible, customer-facing role within GitLab’s Revenue organization. You will partner closely with Professional Services Engineers, Project Managers, Customer Success Managers, Support Engineers, Product Engineers, Solution Architects, and other cross-functional teams to connect business priorities to sound technical execution. This is not long-term embedded delivery or staff augmentation, but a strategic multiplier. The role is builder-first: you will use strong engineering judgment to decide whether the right answer is platform configuration, accelerator tooling, reference architecture, or a strategic contribution back to the core product.

Forward Deployed Engineers report to the Director, FDE. You’ll be expected to operate with architectural depth, build reusable solutions across customer environments, and help inform the future direction of the platform through hands-on engineering work.

Levels

Senior Forward Deployed Engineer

Staff Forward Deployed Engineer

Director of Forward Deployed Engineering

Performance Indicators

Deliver measurable progress against defined success criteria for platform adoption, developer experience, and AI workflow activation in selected strategic customer environments, tracked quarterly

Increase GitLab platform and Duo Agent Platform adoption and consumption in assigned accounts, measured by usage growth, activation of priority workflows, and sustained usage over time

Reduce critical technical blockers and churn-risk indicators in covered accounts, measured by issue resolution, time-to-remediation, and improvement in renewal readiness

Produce reusable tooling, architecture patterns, and reference implementations that are adopted across multiple customer engagements

Contribute validated product feedback, design artifacts, or code that results in platform improvements, upstream contributions, or broader internal adoption

Establish and evolve a GitLab Well-Architected Framework, measured by its completion, internal adoption, field usage, and application in customer environments

Con