Staff Data & AI Technical Solutions Engineer

P-1398

Note: this is a hybrid role and requires ~3 days in the office in Plano, Tx.

Mission

As a Staff Data & AI Technical Solutions Engineer, you will personally drive and mentor others in producing Data & AI technical solutions for any issues reported by customers - including deep diving into production data pipelines, AI workflows, streaming data ingestion, and more. You have deep expertise in Data & AI architectures, having seen a broad set of use cases and successfully maintained complex production environments while adhering to SLA’s. You collaborate effectively with other teams, such as product engineering and customer account teams, to deliver results for customers, especially during critical production downtime situations. You provide customers with the guidance, knowledge, and expertise to build performant architectures and reliable services to achieve their strategic objectives using Databricks’ platform. Reporting to a TSE manager, you are a technical expert within a world-class global support engineering organization, recognized for your leadership, technical depth, and ability to troubleshoot even the most complex customer situations.

The impact you will have

Be directly responsible for leading and driving technical solutions for a breadth of complex problems reported by Databricks customers, including escalated and critical scenarios.

Deep Dive into code-level analysis and systems architecture of customer workloads to address issues related to Databricks products - including Spark core internals, Spark SQL, Delta, DLT, and Model Serving.

Serve as a customer support advisor - be able to diffuse escalations during incidents directly with customer stakeholders, quickly find mitigations and solutions for advanced use cases, and be strategic at helping prevent future customer issues.

Help make the Databricks products simpler to use and customer production environments more stable, such as by influencing Engineering and Backline Support teams to