Sr. Technical Solutions Engineer, Databases

CSQ427R82

As a Sr. Technical Solutions Engineer, you will provide technical support for Neon and Databricks Platform-related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions.

The impact you will have

Troubleshoot and resolve complex customer issues related to Neon and the wider Databricks ecosystem

Provide best practices support for custom-built solutions developed by customers

Deliver suggestions for improving performance in customer-specific environments

Assist with issues around third-party integrations with Databricks environment

Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests

Participate in the creation and maintenance of company documentation and knowledge articles

Be a true proponent of customer advocacy

Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs

Participate in weekend and weekday on call rotation

What we look for

A thorough knowledge of PostgreSQL is required. Working and hands-on experience with other SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is desirable

Experience of at least one of the following

Designing, building, testing, and maintaining Python/Java/Scala based applications, with a thorough knowledge of python.

Developing with Spark and any of : Big Data, Hadoop, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch

Linux/Unix administration