The role: What's in the Box
As a Sr. Supply Chain Planner, you will join our Supply Chain Operations team to help manage the weekly cycle of purchasing the ingredients that fill our HelloFresh boxes. This is a hands-on role where you independently oversee the end-to-end ordering process, from delivery scheduling and shortage management to driving improvements in supplier performance.
You will act as a primary point of contact for our partners, ensuring that every shipment meets our standards for quality and timing. Your day-to-day focus centres on hitting clear performance targets, specifically maintaining high OTIFIQ (On Time, In Full, In Quality) levels while actively working to reduce error rates and food waste. We are looking for a practical problem-solver who enjoys taking ownership of a fast-moving process and contributing to a more efficient, sustainable supply chain.
What you’ll do: The Recipe
Portfolio Management: Oversee mid-long term purchase orders for your European (multi-market) suppliers, ensuring all ingredients meet our delivery timelines, quality standards and match our operational set-up.
Operational Point of Contact: Serve as the primary link between suppliers and our production, product and FSQA teams to coordinate all planning activities and operational matters. Ensuring enablement and performance tracking of new ingredients (planning frequency, errors & waste) as well as product substitution management
Relationship Development: Build and maintain collaborative, long-term partnerships with our supplier base through the onboarding process, supplier performance reviews, supplier visits and regular contact.
Reporting: You own your KPI’s and ensure that targets are met, perform root cause analysis and preventive actions and present this in WBR’s. You flag structural challenges, follow-up with suppliers/internal teams to prevent situations from happening again
Order Accuracy: Monitor order flows closely to maintain high service levels and m
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£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
