Sr. Product Designer

The Team + The Role

Pendo is defining AI transformation for enterprise software. With over 14,000 customers, 900 million users globally, and more than a decade of product usage data, the platform combines analytics, qualitative feedback, and in-app guidance into a unified experience that helps organizations turn insight into action. AI-first innovation is central to how Pendo is building next, with active investments across Agent Mode, Predict, and Agent Analytics. The Product Design team supports the full platform ecosystem and is accountable for creating a cohesive customer experience.

As a Senior Product Designer, you will own design execution end-to-end for assigned product areas. You will partner closely with product and engineering leaders to turn customer insight into clear, well-reasoned design decisions that engineering can build with confidence. This role leads co-design with customers, prototypes before engineering investment, contributes to backlog prioritization, and ships experiences tied to measurable outcomes. AI tools are expected to be part of the daily design and prototyping workflow from day one.

This role is based in our Sheffield office.

What this looks like day-to-day

Customer co-design: Lead and facilitate co-design sessions and feedback workshops with stakeholders, customers, and design partners throughout the development lifecycle. Translate what you hear into specific design decisions and document the connection between customer insight and shipped product.

Design execution: Own design end-to-end for assigned initiatives, including problem framing, user flows, detailed UI, and engineering handoff. Deliver work that is consistent with Pendo’s design system and ready to build without avoidable correction cycles.

Backlog contribution: Contribute to product backlog prioritization for assigned initiatives by bringing a clear design and customer perspective to tradeoff decisions. Flag when an item lacks enough design definition to be buil