Sr. Manager – Data & AI Support Engineering

P-1388

As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer-centric execution.

Mission

Lead and scale a world-class AI-first Data & AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform reliability and drive exceptional customer outcomes across enterprise-scale Data and AI workloads.

Build AI-enabled support workflows and reusable automations to improve resolution speed and support quality.

Use Agentic AI systems, logs, telemetry, observability platforms and internal systems to accelerate troubleshooting and root-cause analysis safely.

Create reusable runbooks, prompts, and agentic workflows that scale operational efficiency across teams.

Ensure strong AI governance, customer data safety, validation practices, auditability, and human-in-the-loop controls.

Partner with Engineering and Product teams to drive AI-first support innovation and operational excellence.

Outcomes

Drive AI-first support transformation initiatives that improve resolution speed, case quality, operational efficiency and customer experience.

Partner with Engineering and Product teams to operationalize AI-assisted diagnostics, observability insights, and intelligent escalation management for enterprise customers.

Build and scale reusable AI-enabled workflows, automations, runbooks, and operational intelligence frameworks across the support organization.

Lead and manage Technical Solutions Engineers, Team Leads, and support operations personnel across AMER support functions bas