We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands-on, service-delivery role responsible for day-to-day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications.
You will be the first point of contact for end users encountering issues or making requests across NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and associated Tax & Treasury platforms. You will triage, resolve, or escalate tickets, maintain user access, support month-end activities, and help improve operational processes over time.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Key Responsibilities
L1 Support & Ticket Management
Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs
Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches
Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets
Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds
User Administration & Access Management
Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable
Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles
Run regular access certification reviews and clean up inactive accounts
Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes
Configuration & Admin Tasks
Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects
Support Finance te
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
