Sr. Designated Support Engineer, Spark

P-1448

Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.

Summary: Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.

The impact you will have

Manage large strategic accounts to provide high-touch support experience

Project manage all open support cases to expedite support ticket closure

Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution

Directly engage on business-impacting situations and ensure recovery of functionality for the customer.

Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues

Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems

Carry out regular reviews of customer cases to identify trends

Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders