Solutions Engineer (x/f/m) - Milan

Your mission

The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge.

Your responsibilities include, but are not limited to

Collecting issues and managing technical escalations to product and feature teams, and supporting them in investigating and validating bugs

Answering technical questions and defining solutions to the obstacles encountered

Ensuring the correct functioning and interoperability of Doctolib and Vettore services

Interacting with our sales, customer support, and development teams to improve the product and document reported issues

Documenting knowledge acquired in the field to make it a shared resource for the team

Collecting feedback from other teams and clients to share meaningful insights with the product team.

What we're looking for

Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading!

You could be our next teammate if you

Have 2–4 years of professional experience in technical support, managing and resolving issues and requests from clients and/or end users

Hold a degree in Software Engineering, Computer Science, or a STEM-related field

Are fluent in Italian (written and spoken) and have a good command of English (written and spoken)

Are familiar with structured processes for product testing and delivery

Are eager to share knowledge and learnings with your team.

Now it would be fantastic if you

Have experience with bug tracking and the bug lifecycle

Have a basic understanding of SaaS application architectures, their data flows, and in