Social Media Strategy Director

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: San Francisco, CA | Austin, TX | New York City, NY

About the role

We are looking for a Social Media Strategy Director to redefine how Cloudflare shows up online. In this role, you will think like a storyteller—transforming our deep data pools, research, and corporate milestones into a sophisticated, multi-platform strategy. You will oversee global social media, executive digital positioning, web-based storytelling, and community-driven engagement to build a cohesive, influential, and authentic digital brand.

You are a visionary storyteller, a sharp strategist, and an Internet-native thinker. You understand that how we communicate on GitHub, Reddit, Hacker News, and YouTube matters just as much as a headline in The Wall Street Journal. This role isn't just about managing a content calendar; it’s about strategically deploying Cloudflare's voice on LinkedIn, X, and via digital assets to influence enterprise buyers, developers, tech policy leaders, and the global business community.

If you understand Internet subcultures, appreciate a great tech meme, and know how to foster genuine developer loyalty at scale, this is your sandbox.

Responsibilities

Architect the Digital Strategy: Define the overarching vision for Cloudflare’s corporate digital channels, ensuring our voice is distinct, authoritative, and deeply understood by tech-savvy audiences and enterprise buyers alike.

Elevate Executive Positioning: Partner directly with our executive leadership team to shape and scale their personal digital brands, turning complex industry trends into compelling online narratives.

Drive Multi-Channel Storytelling: Manage our corporate social media channels (X/Twitter, LinkedIn, YouTube, etc.) while expanding our strategic footprint into emerging platforms and technical communities.

Bridge Tech and Culture: Translate highly complex technical milestones—from network infrastructure to post-quantum cryptography—into creative, engaging, and accessible digital content.

Crisis & Rapid Response: Act as a critical node in our crisis management engine. When internet-scale events happen, you will ensure our digital response is swift, transparent, accurate, and aligned with our core values.

Data-Driven Optimization: Establish robust measurement frameworks to track brand sentiment, share of voice, and engagement, continuously iterating our strategy based on hard data.

Desirable Skills, Knowledge, and Experie