Site Support Analyst

Site Support Analyst

London | Up to £45,000 | Permanent

We’re looking for a Site Support Analyst to join a global organisation and provide high-quality IT support across a busy London-based environment.

This is a great opportunity for an experienced Site Support Analyst who enjoys solving problems, working directly with end users and being the link between the business and wider IT teams.

What you’ll be doing

Providing 1st and 2nd line IT support across hardware, software, mobile devices and peripherals

Managing incidents and service requests through ServiceNow

Troubleshooting Windows, Microsoft 365, network and connectivity issues

Supporting laptops, phones, tablets, printers and other IT equipment

Managing IT assets and hardware lifecycle

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Supporting device management and user administration through Microsoft Intune.

Working within Azure / Microsoft cloud environments

Escalating complex issues to relevant support teams and keeping users updated

Creating and maintaining technical documentation and knowledge articles

Supporting user training, IT adoption and compliance

Working with global IT teams on projects, improvements and new initiatives

Delivering a high-quality end-user experience

About you

You’ll ideally have 3+ years’ experience in a Site Support Analyst, IT Support Analyst, Desktop Support or similar role, with strong knowledge of Microsoft Windows and Microsoft 365.

Experience with ServiceNow, Microsoft Intune and Azure would be highly advantageous, alongside ITIL knowledge or certification.

You’ll be a strong communicator with excellent problem-solving skills, a customer-focused approach and the ability to take ownership of issues from start to finish.

If you’re an experienced Site Support Analyst looking for your next challenge in London, this could be a great opportunity to join a collaborative global IT function.

Apply now to find out more about this Site Support Analyst opportunity.