Candidate Source - TEAM
L18JQ
£120 – £120
Full-time
Remote
about 9 hours ago
The IT Service Desk Analyst opportunity offers the chance to join a busy support function where your work directly impacts colleagues across…
Location: Birmingham - 5 days per week on site Contract: 3 months
Overview
Hays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme.
The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of significant organisational change. You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast-paced Oracle Fusion environment.
Key Responsibilities
Provide 1st and 2nd line service desk support within an Oracle Fusion environment
Support access control, calls and requests, and role-based activities
Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes
Analyse recurring issues and process bottlenecks, providing clear and actionable recommendations to improve transactional service levels.
Contribute to service stability during a high-volume transformation period
Essential Skills & Experience
Security and access control Role management Core transactional processes
Strong background in a service desk environment, ideally within complex operational or finance settings
Experience supporting: Access control processes Ticketing or call-management systems Role-based process design
Ability to operate effectively in a fast-moving transformation programme with multiple stakeholders
Excellent communication, analytical, and problem-solving skills
If you're an organised, detail-focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV.
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£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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