Service Desk Analyst

Service Desk Engineer – 3-month contract – Liverpool

My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.

As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.

Key experience required

Experience as a Service desk engineer previously ideally in the legal industry

Microsoft 365 administration and support

ServiceNow – tickets

iManage (preferred)

Windows desktop support

Active Directory and user administration

General hardware, software and peripheral troubleshooting

Remote support tools

Key responsibilities

Providing 1st and 2nd line technical support to end users via phone, email and remote support.

Logging, managing and resolving incidents and service requests through to completion.

Troubleshooting hardware, software and Microsoft 365 related issues.

Supporting users across Windows desktop environments and core business applications.

Using ServiceNow to manage tickets in line with agreed service levels.

Supporting and troubleshooting iManage where required.

Escalating more complex issues to senior technical teams when appropriate.

Maintaining accurate documentation and updating knowledge articles.

Working collaboratively with colleagues across IT to deliver an excellent support service.

The Service Desk engineer is required onsite, in Liverpool 5 days a week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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