Service Desk Advisor - 1st Line, Windows

Service Desk Advisor - 1st Line, Windows £market rate (Inside IR35) Hybrid/London ( 3 days onsite)

4 months

My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment. Key Requirements:

Previous experience within an IT Service Desk, Helpdesk or End User Support position.

Strong customer service and communication skills with the ability to support both technical and non-technical users.

Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices.

Confident managing incidents and service requests through a ticketing platform.

Ability to prioritise workloads and work effectively in a fast-paced environment.

Strong problem-solving skills with a proactive approach to issue resolution.

Experience working to SLAs and escalating complex issues where required.

Comfortable providing both remote and onsite user support on a shift pattern.

Collaborative approach and ability to work effectively across teams.

Nice to Have

Experience within healthcare, regulated or business-critical environments.

Exposure to ITIL-based support processes.

Experience with ServiceNow or similar ITSM tools.

Knowledge of identity and access management processes.

Relevant IT certifications or technical qualifications.

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