Service Delivery Manager

Mitimes is expanding into the UK — and we're looking for our first UK- based Service Delivery Consultant to help us build a brilliant client experience from day one.

This is a genuinely varied role. You'll be the technical go-to person for our UK clients, the relationship owner who keeps their accounts healthy, and a trusted voice who can spot when a client's needs are growing.If you love solving problems, enjoy building relationships, and want more variety than a typical support or sales role offers, this could be the role for you. What you'll be doing

Owning a portfolio of UK client accounts — building relationships, running check-ins, and making sure clients get real value from Mitimes.

Troubleshooting technical issues for clients using our software alongside everyday business tools like Microsoft 365 and PBX/telephony systems.

Spotting opportunities to help clients grow with us and supporting our sales effort with your technical know-how.

Helping shape how support and account management work in a brand-new UK operation — your fingerprints will be all over how we do this.

What you'll bring

A solid technical grounding — you understand how SaaS platforms work, you're comfortable in Microsoft 365, and ideally, you've supported or used PBX/VoIP/unified comms systems.

Genuine customer service instincts — you listen well, communicate clearly, and stay calm when clients are frustrated.

Comfort with light commercial conversations — you don't need to be a natural-born salesperson, but you're happy spotting an opportunity and having a conversation about it.

A self-starter mindset — you're joining an early UK team, so you'll need to be comfortable figuring things out and taking ownership.

Preferable but not mandatory, experience working with Legal firms.

Why join us

Be one of the first people on the ground as Mitimes builds its UK presence.

Real variety — technical, relationship, and commercial skills all in one role.

Clear growth path into service delivery, account management, or sales leadership as we scale.

Sound like you? We'd love to hear from you — apply with your CV and a short note on why this role appeals to you.