Service Charge Accountant

Service Charge Accountant

Remote / Hybrid | 37.5 Hours per Week - Based West of Birmingham City Centre

Are you an experienced Service Charge professional with a background in Housing Associations or supported housing?

We're recruiting for a unique opportunity with a well-established organisation that manages a diverse residential property portfolio. This is a highly visible specialist role where you'll take ownership of service charge processes, bring structure to a complex environment, and act as the organisation's subject matter expert.

This isn't a role for someone who simply processes service charge calculations. We're looking for someone who enjoys improving processes, solving problems, and creating robust frameworks that support multiple teams across a business.

The Opportunity

Working closely with Finance, Housing and Operational teams, you'll take ownership of the end-to-end service charge process across a varied residential portfolio of properties.

You'll review existing arrangements, establish clear processes and controls, ensure compliance, and create a service charge function that is accurate, transparent and sustainable.

This is a standalone specialist position with strong internal support and significant stakeholder exposure.

Key Responsibilities

Lead and coordinate the end-to-end service charge cycle

Review service charge arrangements across a diverse property portfolio

Identify eligible and ineligible service charge costs

Prepare and maintain service charge budgets and reconciliations

Review leases, tenancy agreements and landlord arrangements

Develop and document robust service charge processes and controls

Ensure responsibilities are clearly defined across teams

Support audits, year-end processes and external reporting requirements

Improve data quality, cost coding and supporting evidence

Act as the organisation's internal service charge expert

What We're Looking For

Essential Experience

Strong service charge experience within a Housing Association, supported housing provider, registered provider or similar housing-sector environment

Understanding of housing-related service charge regulations and requirements

Knowledge of Housing Benefit, Universal Credit and service charge eligibility

Experience reviewing recoverability of costs and service charge arrangements

Ability to work independently and take ownership of a specialist function

Strong process improvement and stakeholder management skills

You'll Be

Self-sufficient and proactive

Organised and highly process-driven

Curious and confident in investigating complex issues

Comfortable working cross-functionally

Collaborative and solutions-focused

Able to communicate technical information clearly

What's On Offer

Predominantly remote working

Opportunity to build and shape a specialist function

High levels of autonomy and ownership

Exposure to Finance, Housing and Operational leadership teams

Potential for future progression into broader finance and business roles

Stable and supportive working environment

Please Note

This role requires housing-sector service charge experience. Candidates with exclusively commercial service charge backgrounds are unlikely to have the specific knowledge required.

Apply now to be considered.

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