Service Administrator

Service Administrator

Brighouse £26,000 - £30,000 DOE (Full Time & Permanent )

Our client, a well-established specialist engineering business, is seeking an organised and proactive Administrator to join their growing team. As it’s a small team you will be supporting across all parts of the business including the sales & servicing department.

Sales Administration

Process customer enquiries, quotations, orders, and sales documentation accurately.

Maintain CRM systems and customer databases.

Liaise with customers regarding orders, deliveries, and documentation.

Support sales reporting, forecasting, and customer feedback.

Coordinate with internal departments to ensure smooth order fulfilment.

Service Administration

Manage incoming customer service enquiries by telephone and email, providing a professional and responsive service at all times.

Schedule and coordinate service engineers' diaries, arranging maintenance visits, repairs and call-outs efficiently.

Process service orders, quotations and related documentation, ensuring all records are accurate and up to date.

Liaise with customers, engineers and suppliers to provide updates, resolve queries and ensure smooth service delivery.

Maintain service administration systems, including job tracking, contract records and planned maintenance schedules.

Marketing Support

Assist with marketing campaigns.

Create and schedule social media and digital content.

Maintain customer communication databases.

Support lead generation and customer engagement activities.

About You

Previous administration, sales/service administration or customer service experience.

Excellent organisational and communication skills.

Proficient in Microsoft Office, including Word and Excel.

Able to manage multiple priorities and deadlines.

Professional and customer-focused approach.

What's on Offer?

Competitive salary of £26,000 - £30,000 DOE

Company pension scheme

Training and development opportunities

Supportive team environment

Early finish on Fridays

Long-term career prospects

To apply, please submit your CV today for immediate consideration.