Senior UX Researcher (Software Platform)

Senior UX Researcher (Software Platform) Retail Hybrid: 2 days per week in London Initially until end of year £700 per day

In short: We're in the discovery phase of designing a new Software Platform to be used by all of our developers, architects etc and we require a classic IT UX Researcher to assist in building the strategy with our Product Team.

In full

Job purpose

Leading any UX research initiative which have been flagged as high priority or highly strategic projects. This may include leading a team of researchers to ensure that timelines and quality of research conducted is met to a high standard.

Responsibilities

• Work closely with business stakeholders to ensure that business needs are captured while also advocating the voice of the customer. Ability to conduct briefing and visionary workshops with senior stakeholders to better understand the direction and specific research needs.
• Exploring ways of working across the research team, to ensure quality of research is met. Thus supporting associates and mid-weight researchers throughout the research phase.
• Take a supporting role to help project teams define, influence, and drive the user experience vision for projects.
• Manage agency relationships for key projects, while also thinking about how to build internal capabilities to drive a customer centric culture.
• Work closely with the Product and UX Design teams to ensure research insights are incorporated. Support the Product and Design teams in establishing successful processes and ways of working.
• Develop relationships across the business to collate existing data and insights to inform product strategy and areas of opportunity. Become an advocate of UX Research and suggest how research can be incorporated during stakeholder meetings.
• Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking.
• Support the UX research manager and design leads to identify and prioritise research needs, avoiding duplication and aligning best practice.
• To support the team in defining, influencing and driving the user experience vision for projects. This may require to plan and drive the execution of design projects from inception to completion, collaborating with other design lead, where relevant.

Skills required

UX qualitative & quantitative research Interviewing and listening Usability testing Communication (report writing, notes taking and presentation) Workshop facilitation Curiosity and Learning Communication and Influencing Strategic Thinking and Problem Solving Data Analytics and Insights Product Methodologies

Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.