Senior User Research Manager – Metasearch (12-Month FTC)

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.

Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here).

Now, we’re on the lookout for a Senior User Research Manager – 12-month FTC to help us bring that vision to even more travellers.

About the role

(Hybrid)

You’ll lead our mighty Metasearch Research team — the crew dedicated to understanding how travellers choose, compare, and book the best options across Flights, Hotels, Packages, and Cars. This role is all about elevating insight, shaping strategy, enabling great decision-making, and championing the traveller at every turn. Reporting directly to the Director of Research within our Customer Experience (CX) team, you’ll partner closely with Product and Design leaders to shape the future of decision-making across our marketplace.

What you’ll be doing

Leading Strategic Research Initiatives: You’ll scout the horizon for the big questions before they land — designing forward-looking, mixed-method research that unlocks long-term business opportunities.

Guiding Core Product Development: You’ll provide hands-on direction across the Flights, Hotels, Packages, and Cars workstreams, ensuring insights glide effortlessly into product decisions.

Deepening Mixed-Method Expertise: You’ll raise the bar on methodology — directing sophisticated frameworks and championing robust, actionable research that solves real business problems.

Team Management: You’ll mentor and empower researchers, helping them refine their craft while adopting n