Senior Technical Solutions Engineer

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE'RE LOOKING FOR

Solutions Operations is the internal capability layer behind Braze's Solutions Consulting organization. We build the tooling, systems, and telemetry that let the field move faster — so that what works in one region reaches the others while the deal is still live, and no Solutions Consultant rebuilds something that already exists.

This role exists because the work has changed. Technical Solutions Engineering was built to produce demo assets on request — custom in-app messages, Liquid, web forms, browser scripts. AI-assisted development has compressed most of that, and the field now builds a good deal of it themselves. The opportunity is no longer producing artifacts on request; it's owning the systems that make the whole organization faster, better informed, and ultimately more effective. This is an operations role with real technical depth: instead of building demo tooling, you'll build business systems, and you'll use data from across the global SolCon org to decide what's worth building at all.

You'll be based in EMEA deliberately. A core part of this role is having a point of view that spans regions — seeing how an AMER enterprise team operates versus an EMEA one, understanding why one pocket of the org wins and another doesn't, and turning that into something reusable rather than leaving it buried in a single deal or function.

WHO YOU ARE

Experience in an operations, go-to-market engineering, solutions engineering, or technical program management role in B2B SaaS, you've owned a system or a program, not just a queue of tickets

Technical enough to build: comfortable with scripting and light application development (Python, JavaScript/Node, APIs, SDKs), and fluent with AI development tooling (Claude, Cursor, agent frameworks, MCP). A CS degree is not required

Data-fluent: comfortable in Salesforce, Looker (or similar BI tooling) and a warehouse (Snowflake or similar), able to build your own dashboards and defend the numbers in them

You understand how go-to-market teams actually operate — sales cycles, presales motions, and what makes a technical evaluation succeed or stall

Able to build against a set of requirements, and equally able to write the requirements yourself when nobody hands them to you

Self-directed. Nobody is going to call you into this work; you'll identify where the leverage is and go there

A strong communicator who can hold a room with regional leadership and a working session with engineers

Curious about martech, AI tooling, and where technical evaluation is heading as the demo motion gives way to POCs and agent-driven connectivity

WHAT YOU'LL DO

Build and maintain the shared systems the field deploys into: demo automation, agent and MCP skill packages, workflow plugins, and the discoverable asset repository — built once, centrally, and reused

Turn field signal into a build backlog: define what we need to know from the SolCon